Welcome to NF Garden. These Terms & Conditions are established to ensure a safe, comfortable, and enjoyable experience for all guests. By making a reservation, entering the premises, or using any facilities, guests acknowledge and agree to comply with the following policies.

1. Reservation & Booking Policy
   

• All reservations are subject to availability.
• Bookings are confirmed only upon receipt of the required advance payment.
• The management reserves the right to release unconfirmed bookings without prior notice.
• Guests must provide accurate contact information at the time of booking.
• A valid Government-issued Photo ID (NID, Passport, or Driving License) is mandatory for all adult guests upon arrival.
• Management reserves the right to refuse check-in if valid identification is not provided.
• The lead guest making the reservation is responsible for all guests included in the booking.

   

2. Check-In & Check-Out

Night Stay Guests

• Check-In Time: 1:00 PM
• Check-Out Time: 11:00 PM

Daylong Package Guests

• Entry Time: 10:00 AM
• Exit Time: 6:00 PM
• Early check-in and late check-out are subject to availability and may incur additional charges.
• Unauthorized late check-out may result in additional charges.

   

3. Group Daylong Policy
   

Applicable to corporate outings, family gatherings, educational tours, social events, and private group bookings.

• Advance booking is mandatory for all group visits.
• The final guest count must be confirmed at least 48 hours prior to arrival.
• Full payment must be completed as per the agreed terms before the event date.
• Group organizers shall be responsible for the behavior and conduct of all participants.
• Any damages, losses, or additional expenses caused by group members shall be charged to the booking party.
• NF Garden reserves the right to refuse entry, terminate activities, or remove guests whose conduct disrupts operations or affects the experience of other guests.

   

4. Room Occupancy Policy

• Only registered guests are permitted to occupy guest rooms.
• Room occupancy must not exceed the maximum permitted capacity.
• Additional guests may be accommodated only with prior approval and applicable charges.
• Unregistered visitors are not allowed in guest rooms without authorization from management.

   

5. Swimming Pool Rules & Regulations

    

For the safety and comfort of all guests:

• Proper swimwear is mandatory.
• Guests are required to shower before entering the pool.
• Children must remain under adult supervision at all times.
• Running, diving, pushing, rough play, or unsafe behavior is strictly prohibited.
• Food, beverages, glassware, smoking materials, and sharp objects are not permitted in the pool area.
• Guests suffering from contagious illnesses, infections, or open wounds should refrain from using the pool.
• Guests under the influence of alcohol or drugs may be denied access to the pool.
• Pool facilities are used entirely at the guest’s own risk.
• Management reserves the right to close, restrict, or limit pool access without prior notice due to maintenance, weather conditions, private events, or safety concerns.
• NF Garden shall not be liable for accidents, injuries, or losses arising from improper use of pool facilities.

   

6. Food & Beverage Policy

• Outside food and beverages are strictly prohibited within the premises without prior written approval from management.
• Guests bringing outside food or beverages without authorization may be charged a Corkage Fee, Service Fee, or Applicable Penalty Charge, as determined by management.
• Management reserves the right to inspect bags, boxes, coolers, and containers whenever deemed necessary for security and policy compliance.
• Any approved outside catering arrangement must be communicated and confirmed in advance.
• Food and beverages purchased from NF Garden are intended for consumption within designated areas only.

   

7. Alcohol Policy

• NF Garden does not sell, serve, store, or provide alcoholic beverages.
• Guests who choose to bring and consume alcohol do so entirely at their own risk and responsibility.
• Guests must comply with all applicable laws and regulations regarding alcohol consumption.
• NF Garden assumes no responsibility or liability for any injury, accident, damage, misconduct, illness, legal issue, or loss arising from alcohol consumption.
• Management reserves the absolute right to deny entry, discontinue services, or remove any intoxicated guest whose behavior is disruptive, unsafe, offensive, or likely to affect the comfort and safety of others.
• No refund shall be provided in such circumstances.

   

8. Guest Conduct

• Guests are expected to conduct themselves respectfully at all times.
• Excessive noise, public disturbance, offensive language, abusive behavior, harassment, or actions that cause discomfort to other guests are strictly prohibited.
• Illegal activities, narcotics, weapons, gambling, or unlawful conduct of any kind are strictly forbidden.
• Any guest violating these policies may be removed from the premises without refund.

   

9. Property Damage & Liability

• Guests shall be fully responsible for any damage, breakage, loss, or destruction of property caused by themselves, their visitors, or members of their group.
• The cost of repair, replacement, restoration, or cleaning shall be charged accordingly.
• NF Garden shall not be responsible for the loss, theft, or damage of personal belongings, valuables, vehicles, money, jewelry, electronic devices, or other possessions.
• Guests are advised to keep their valuables secure at all times.

   

10. Rates, VAT, Tax & Service Charges

• All room rates, package prices, event charges, food and beverage prices, and services are subject to applicable Government VAT, Tax, and Service Charges.
• Unless specifically stated otherwise in writing, VAT, Tax, and Service Charges will be added to the final invoice.
• Government-imposed taxes are subject to change without prior notice and shall be charged according to prevailing laws and regulations.
• Any additional services, food orders, activities, damages, penalties, corkage fees, transportation, decorations, or incidental expenses will be charged separately.
• All outstanding balances must be settled before departure or event completion.

   

11. Visitor Policy

• All visitors must obtain approval from management before entering guest areas.
• Visitor access may be restricted or denied for security, privacy, or operational reasons.
• Management reserves the right to request valid identification from visitors at any time.

   

12. Cancellation & Refund Policy

     

Individual Reservations

• Cancellation 7 days or more before arrival: 100% refund of advance payment.
• Cancellation 3 to 6 days before arrival: 50% refund of advance payment.
• Cancellation within 72 hours of arrival: No refund.

   

Group Reservations & Events

• Cancellation 14 days or more before arrival: 100% refund.
• Cancellation 7 to 13 days before arrival: 50% refund.
• Cancellation within 7 days of arrival: No refund.

   

Refund Processing

• Approved refunds will be processed within 7-15 working days.
• Bank charges, payment gateway fees, or transaction fees may be deducted where applicable.

   

13. No-Show Policy

• Failure to arrive on the confirmed reservation date without prior notice shall be considered a No-Show.
• All payments made for No-Show reservations shall be non-refundable and non-transferable.

   

14. Force Majeure

     

NF Garden shall not be liable for failure to provide services due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• Floods, storms, or severe weather
• Government restrictions
• Pandemics or public health emergencies
• Utility failures
• Civil disturbances
• Labor disputes
• Any unforeseen event affecting normal operations

Management reserves the right to modify bookings, services, facilities, or operational schedules under such circumstances.

15. Management Rights

     

NF Garden reserves the absolute right to:

• Refuse admission to any person without assigning a reason.
• Cancel or modify reservations where necessary.
• Remove any guest violating resort policies without refund.
• Amend room allocations, facilities, operating hours, package inclusions, and pricing when required.
• Update, modify, or revise these Terms & Conditions at any time without prior notice.

   

Guest Acknowledgement

By making a reservation, entering the premises, participating in any activity, attending any event, occupying any accommodation, or using any facilities, guests acknowledge that they have read, understood, and agreed to abide by all Terms & Conditions of NF Garden.